In order to maintain channels of communication and assist in resolution of complaints and grievances, an internal procedure is available for the purpose of reporting problems which may arise. Management personnel are responsible for investigating and resolving complaints. The investigation and resolution of such complaints and grievances shall be prompt, impartial, and confidential.
Submit the complaint to the supervisor as soon as possible, preferably within ten (10) days from the date of occurrence. If you are not satisfied with the resolution of your complaint, then: Forward the complaint to the attention of Roger Phillips C/O Ambulatory Service Associates 3020 Roswell Road Suite 200 Marietta, GA 30062, or call him at 770-335-9797.
You can also send your complaint to the attention of the Chairman of the Board of
Managers at the facility address. In the event your complaint or grievance cannot be resolved by the above procedures, please call the Department of Health and Environmental Control, Division of Health Licensing, at 803-545-4370 or The Joint Commission (JCAHO) at 1-800-994-6610 or via an email to: complaint@jointcommission.org. An additional resource is the Office of the Medicare Ombudsman and the website is: http://www.medicare.gov/Ombudsman/activities.asp